We want customers to shop with confidence. This policy explains when a return, exchange, replacement, cancellation, or refund may be available and how the process generally works.
Effective: September 4, 2026Standard request window: 7 daysCustomers may request a return within 7 days of receiving the product unless the product listing, seller terms, campaign terms, or applicable law provides a different eligible period.
To support a fair inspection, a returned product should generally be:
Contact us as soon as possible if you receive a damaged, defective, incomplete, or incorrect product. We may request photographs, videos, serial numbers, shipping labels, packaging, or other information reasonably needed to verify the issue and determine the appropriate resolution.
Certain products may not be eligible for change-of-mind return, including personalized or made-to-order items, perishable goods, hygiene-sensitive goods, unsealed items where health or hygiene restrictions apply, digital or consumable products, or other products identified as non-returnable—subject always to mandatory rights under applicable law.
Where a return results from a verified defect, damage, incorrect supply, or other seller-responsible issue, return shipping may be covered according to the applicable seller or marketplace process. For change-of-mind returns, return shipping may be the customer’s responsibility unless stated otherwise.
After an approved return is received, the product may be inspected to confirm condition, completeness, and the reported issue. We will then communicate the refund, replacement, exchange, rejection, or other available outcome.
Approved refunds will normally be issued to the original payment method where possible. The time required for funds to appear may depend on the payment method, bank, wallet, gateway, or other financial provider. Shop Haven Store may show a refund as processed before the provider completes settlement to the customer.
Where permitted, a partial refund may be considered when a returned item has missing parts, customer-caused damage, excessive use, missing packaging, or another condition that materially reduces value. Any deduction should reflect the circumstances and applicable law.
Eligible products may be replaced or exchanged where stock and seller capability allow. If a replacement is unavailable, another eligible resolution—such as refund—may be offered.
Because Shop Haven Store is a marketplace, individual sellers may have additional return conditions disclosed on their listings or storefronts. Seller terms cannot override mandatory consumer rights or marketplace rules that expressly apply to the transaction.
Cancellation requests should be made as early as possible. Once an order has been packed, shipped, handed to a courier, or otherwise entered fulfillment, cancellation may no longer be possible and the applicable return process may instead apply.
We may review return and refund activity for misuse, falsified evidence, item substitution, repeated abusive claims, chargeback manipulation, or other suspicious activity. Appropriate action may include additional verification, account restrictions, claim rejection where supported, or referral where permitted by law.
