From checkout to doorstep, this policy explains how Shop Haven Store handles order processing, shipping estimates, tracking, delivery issues, and marketplace seller responsibilities.
Processing: typically 1–3 business daysTracking where availableOrders are normally processed within 1–3 business days after payment confirmation. A product listing, seller notice, campaign, preorder, custom product, or exceptional circumstance may state a different handling time.
Delivery dates are estimates rather than guarantees unless expressly stated otherwise. Actual delivery may vary based on the customer’s location, seller, inventory, courier operations, holidays, weather, customs, route conditions, or high order volumes.
Shipping fees are normally displayed before order confirmation where calculable. Charges may be based on parcel size, weight, value, destination, courier, service level, seller rules, or promotional eligibility.
Products can be delivered only to locations supported by the relevant seller and delivery partner. Available areas, service levels, and restrictions may differ between products or sellers.
Where available, tracking details may be provided after dispatch. Tracking events are generally supplied by the courier and may not update instantly at every stage of transit.
Delivery can occasionally be delayed by weather, public holidays, customs, transport disruptions, high order volumes, incomplete addresses, security checks, courier limitations, or other circumstances outside reasonable control. We may assist with investigation where information is available.
Customers are responsible for providing a complete and accurate delivery address, reachable contact information, and any necessary delivery instructions. Incorrect or incomplete information may result in delay, return-to-sender, re-delivery charges, or cancellation where permitted.
If a parcel arrives visibly damaged, photograph the outer packaging, shipping label, internal packaging, and product as soon as practical. Keep the packaging until the issue is reviewed. This evidence may be needed for a courier, seller, return, refund, or dispute process.
If an order does not arrive within the expected delivery period, check tracking first where available, then contact support with your order number. We may coordinate with the seller or delivery provider to investigate the shipment.
Orders containing products from different sellers—or products dispatched from different locations—may arrive in separate packages, at different times, and with separate tracking references.
For international deliveries, customs duties, import taxes, clearance charges, documentation requirements, or local restrictions may apply. Unless stated otherwise, such charges and compliance obligations are generally the customer’s responsibility.
An order may be treated as delivered when the delivery provider records delivery to the address or authorized recipient associated with the order, subject to available evidence and applicable law. If you believe a delivery confirmation is incorrect, report it promptly.
